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Online Support and Documentation Specialist
(available in:
Manhattan
)
Date:
Apr 8, 2005 13:27:48 PM CST
The position entails providing online and email support for the Visual Thesaurus. The Visual Thesaurus, available at
http://www.visualthesaurus.com
, is a consumer software product.
Keywords
Support, technical writing, documentation, software, quality assurance
Focus
Support
Provide detailed responses to email queries from customers and potential customers of the Visual Thesaurus.
Documentation
Develop knowledge-base articles and FAQs based on customer queries.
Quality Assurance
Verify reported bugs from customers and test to see if these occur on various platforms.
Customer Service
Help customers with account issues such as passwords, serial numbers, etc.
Manage Visual Thesaurus order fulfillment, which entails mailing products, setting up subscriptions.
Criteria
Excellent writing skills and abilit
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